Yeah way back when I sent my Pikachu 3DS XL in for repair (cause the speakers were not sounding right). They contacted me back saying it couldn't be fixed or replaced with another of the same model. That they could replace it with another. Meaning, not the Pikachu one. To me it's kinda pitiful they can't. Yeah I don't use the Pro controller either. It's mostly handheld. Or I'll occasionally play on my TV. Though especially right now with all the COVID stuff happening. Postal services are not very reliable at all. A YouTubed I follow has had his potentially $55k Charizard card lost in the mail. The Pikachu plushie I won months ago is still in shipment.