Retail!

[Death's Spook]

For those of you who have worked in retail, what was your worst experience with either a terrible customer or really bad coworker or boss?

Mine was easily a customer at the Starbucks I work at who first decided to complain because I dared to give her packets of sugar instead of filling a cup with sugar. The sugar was completely identical, mind you, and she didn't ask for a cup specifically. Then, a few weeks later, she comes in through my drive through again, and asks her friend to ask me to throw something away for her at the window. This is super not allowed and I tell her so as politely as I can. This annoys her, so she asks my coworker on bar the same thing, only to get the same response (see "super not allowed"). Then, this brilliant woman, who was getting her morning coffee at 1 pm, came down from the drive through to the store specifically so she could yell at me in front of everyone for being rude and lazy.

The shift manager, bless his heart, cut me off before I blew a gasket, then filed an incident report so that she could get banned from the store.